Latest figures from Ofcom put TalkTalk top of the bill for broadband and landline complaints, with BT and Vodafone most complained about for pay-monthly mobile services.
Ofcom has published the latest league tables on the complaints it receives about the UK’s major providers of telecoms and pay-TV services.
This quarterly report reveals the number of complaints made to Ofcom between October and December last year regarding the UK’s largest providers of home broadband, landline telephone, pay-monthly mobile and pay-TV services.
Although the overall volume of complaints during the quarter, across all four services, remained broadly in-line with the previous period, broadband and landline services continued to generate the highest volume of complaints.
TalkTalk was the most complained-about provider for broadband and landline services. The company’s main complaint driver was faults and other problems with its services.
BT and Vodafone drew the highest complaints figures for mobile services, and BT received the most complaints about pay-TV. For both services, customers’ main problems related to complaints handling, billing, prices and charges.
Jane Rumble, Ofcom’s Director of Consumer Policy, said: “These figures give people the information they need to shop around and compare providers’ performance.
“The scorecards also motivate companies to improve their performance, and we want to see them follow through on their promises to give customers better service.”
Office Phone Shop understands its customers and their business needs.
Office Phone Shop is a leading business telecoms solutions provider, having been supplying new, remanufactured and refurbished business phones, telephone systems, parts and telecommunications services for over 15 years.
With a strong reputation for high quality products, support and excellent customer service to businesses in over 100 countries, Office Phone Shop values its customers and always strives to provide the highest level of care.
Take a look at what the customers say:
“Excellent service. Always completed promptly”
“From start to finish the work was carried out professionally and with little disruption to our work day”
“Exceptional service from all the team. Professional throughout, efficient and always helpful whilst offering excellent value for money.”
“All staff are supportive, professional and easy to talk to. As a telecoms company who support my broadband, the service has been first class and I have never lost internet in the seven months of being a customer. I would highly recommend.”
“A hugely dynamic and approachable team. They set us up efficiently and with company phones and mobile phones. They are always happy to help and no problem is too small or too big for them. I would highly recommend them to anyone looking for telecom services.”
At Office Phone Shop we offer a full one year warranty on all new, remanufactured and refurbished products.
We offer after sales support and advice from answering simple user questions to full system programming services. These services are maintained through a combination of online support documents and a full range of business telecoms services, including our maintenance and support services.
We will do all we can to offer our assistance with any problems you may encounter.
Office Phone Shop has built its reputation on offering customer satisfaction. So if you are a customer with a problem, we want to know about it. You can contact us or call 0800 012 6637.