Phone company, Onestream, fined £35,000 by Ofcom, for ‘slamming’

Onestream fined £35,000 after taking over the telephone services of more than a hundred people without their permission.

Onestream fined by Ofcom for slamming - Office Phone Shop

This is a practice known as ‘slamming’. It is known for being a particularly aggressive form of mis-selling and involves customers being switched from one company to another without their consent or knowledge.

On investigation, Ofcom found three-quarters of those slammed by Onestream were elderly people, or considered vulnerable. In many of the cases, Ofcom found that even when the customers had cancelled Onestream’s order to take over their landline telephone service, the company still made repeated attempts to transfer them across.

For carrying out this process, Ofcom fined Onestream £35,000. The company admitted to its failings and agreed to the fine. Ofcom has also specified that Onestream release those customers affected from their contracts, with immediate effect and without charge. It must also refund those who had already switched and paid early termination fees.

In response, Onestream has written to all customers who switched to it as a result of a telesales call, to let them know they are entitled to exit their contract without being penalised, at any time, regardless of whether they were the subject of this investigation.

The money raised from this fine, will be passed on to HM Treasury. You can find out more about slamming, and how to avoid it, by visiting the Ofcom website.

Office Phone Shop is a leading supplier of telecoms products and equipment across the UK.

With well over a decade’s experience in the telecoms industry, the expert team at Office Phone Shop is the best the industry has to offer. This includes talented engineers, and telecoms experts with extensive industry experience and a strong reputation for excellence.

Our telecoms advisers are available to help you find the right telephones for your business, whether you are using a modern telephone system or one that is end-of-life. Our aim, is to support you and your business, by either keeping your old system going, or helping you upgrade to a new one.

Contact us, or call 0800 012 6637 to find out how we can help your business.