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Terms & Conditions

1. Definitions

In these terms & conditions ‘the company’ shall mean Office Phone Shop who is a trading name of MF Communications Limited who’s registered office is: Unit 30 Chapman Way, Tunbridge Wells Kent, TN2 3EF.

The customer’ shall mean the person, firm, Company, or organisation purchasing or agreeing to purchase the goods from the company.
Goods shall mean the equipment, parts or services to be supplied by the company.

2. Pricing

The prices on our web site are correct at the time of publication; however they may be subject to change without notice. We will endeavour to inform the customer if there is a change in price.

Shall be payable without any deduction or set off.

VAT is chargeable at the rate ruling at the date of dispatch.

Delivery charges are not included in the prices stated.

3. Payment

Is required to be paid in advance of any shipment by credit/debit card, cheque or bank transfer using a proforma invoice.

4. Carriage

Except when otherwise stated or advised to the customer the rate is £15.00 plus VAT per consignment up to 10kg and a further £15.00 per extra 10kg or part thereof to any destination on the U.K mainland. This rate may change without notice.

5. Order Cancellation

The Company reserves the right to refuse the return of any goods ordered in error. Such errors must be notified to the Company within 14 days of receipt of goods.

No reasonable request to cancel an order will be refused by the company.

Goods of a specialist nature ordered by the customer cannot be cancelled without written consent by a company director. Likewise, if deposits have been paid for specialised equipment that the Company has to buy, the company reserves the right to refuse cancellation of the order.

The company reserves the right to charge a handling fee of up to 25% of the invoice amount if the goods have already been dispatched before cancellation is received by the company, and for repackaging of those goods ordered in error.

6. Returns

The Customer is required to inspect the goods on receipt and to notify the company of any defects or complaints within 14 days.
Any goods returned must be in exactly the same packaging and condition as when they were despatched, i.e. in original and complete packaging, with all insertions and parts. Failure to do so might result in the goods being returned to the customer and the grounds for refunding the goods being nullified.

In the event of receiving faulty equipment, please call the sales or customer services number and request a Returns number. This will then be issued and the goods can then be returned. Ensure that paperwork with the goods includes the returns number on the outside of the parcel, as well as stating your name, telephone number, fault details and proof of purchasing.

Faulty goods ideally should be returned in original packaging, failing that, alternative protective packaging should be used to prevent further damage.

7. Warranties

The Company offer a full 12 month warranty on all products (excluding consumable products e.g. batteries).
The warranty commences from the date of shipment from the company.

In the case of new products, if the manufacturer offers a different warranty period, or different terms, the manufacturer’s warranty will take precedence.

Any misuse or abuse of goods by the customer will invalidate the warranty.
Except in pre-arranged circumstances, the Company warranty is not valid outside the United Kingdom.
Your statutory rights are not affected.

Should the goods prove not to be faulty after examination and testing in our workshop, then return postage will be payable by the customer.

The company reserves the right to repair replace or credit faulty items at its discretion.
It is the responsibility of the customer to ensure the safe return of goods to the company at the customer’s expense.

8. Product Disclaimer

The Company cannot be held responsible for any discrepancies that may occur within the specifications depicted within this web site. Certain manufacturers reserve the right to alter their specifications without notice. The Company cannot be held responsible for any damages incurred as a result of inconsistencies within the specifications.

9. Security Policy

Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland.

Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.

Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.

So when buying through our site, you can be sure that you are completely protected.

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