Toll Fraud Protection

Toll fraud (also known as phone phreaking or telephony fraud) is the most common security problem in the telecommunications industry

Toll fraud (also known as phone phreaking or telephony fraud) is the most common security problem in the telecommunications industry.  Large or small, no business is safe from this risk and the result amounts to billions in lost revenue. With up to 84% of UK businesses at risk from hacking and a 15% increase of global phone fraud year on year, there is an ever-growing risk of a toll fraud attack on your business.

According to the Communications Fraud Control Association’s (CFCA) Telecoms Fraud Survey, toll fraud in the UK costs businesses £1.2 billion each year; and the UK is the third most targeted country in the world.  However, this is a threat that many businesses don’t truly understand or defend themselves against. 

What exactly is a toll fraud attack?

Toll fraud attack is a fraudulent attempt by a hacker to gain unlawful remote access to a phone system.  The fraudsters hijack the PBX by breaking the PIN code on the voicemail then configure it for their own use.  They use access codes and on-line password cracking technology, enabling them to infiltrate your system no matter how many times you change the passwords or codes.

Hackers can target any business telephone system, whether a traditional analogue or digital PBX or an IP PBX business telephone system. Once access has been gained, the hackers are able to make outbound calls to anywhere in the world.  Fraudulent calls, connected over time, will continually build up call charges, usually not discovered until the company receives their bill. The cost of these calls falls to the owner of the phone line connected to the system from where the call has originated.

Toll fraud is often the result of highly organised attacks made from an automated server.   The fraudulent access generally occurs out of office hours and only discovered after the event, by which time it is too late.

Get Complete Protection from Toll Fraud Attack

Ignoring the risk of toll fraud attacks can come at great cost.  In contrast, complete 24-hour protection can be setup simply and costing very little.

Office Phone Shop offer customised toll fraud protection to best suit your business needs and requirements.

Our robust solution monitors activity 24/7, instantly detecting any suspicious call activity. The result is either one of two automatic email alerts: an ‘alert only’ sent to designated recipients, or in more severe cases, an ‘alert and block’ which prevents any further call activity until the system is reset. The emails provide information explaining the reasons for considering the call suspicious. Once checked, if the call activity is legitimate, we can lift the restriction to allow business communications to continue as normal.

For peace of mind and to find out more about how Office Phone Shop can provide 24/7 complete security against future toll fraud attacks, call 01892 514687 and ask to speak to one of our UK business consultants.

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