Inbound Numbers

Inbound numbers allow you to manage your incoming calls more effectively by routing them directly to the right person, wherever they are

Inbound numbers allow you to manage your incoming calls more effectively by routing them directly to the right person, wherever they are situated.  Being able to talk to the correct person is an element of customer care that can contribute to increased sales and good customer service ratings.

Using memorable inbound phone numbers for advertising campaigns will allow potential customers to memorise your number, making it easier for them to contact you. This in turn can generate more sales and increase your return on investment,.

Unlike standard business phone numbers, non-geographic numbers (NGNs) (i.e. those beginning with 08) are not assigned to any particular geographic location. Free of charge from all operators in the UK including mobiles, NGN’s can be routed to any landline or mobile,  which can be easily and quickly updated, giving your business full control and flexibility of incoming call management.

Changes to non-geographic numbers

On 1st July 2015, Ofcom changed the way that non-geographic numbers (NGNs) are charged in the UK.

Calling 080x numbers

All 080x numbers are now free to call from all UK destinations including mobiles.

Inbound 080x numbers

If you own or operate an 0800 number, an additional charge will be generated for calls to that number to take into consideration that they are now free of charge from all platforms including mobile operators.

Calling 084, 087, 09 and 118 numbers

Ofcom have split the cost of calls to these numbers into two parts; a service charge and an access charge. The service charge for numbers is set by the original range holder and remains the same regardless of where the call is made from. This is a standard charge. The access charge is then applied to deliver the call. Your bills display the access charge and the service charge separately; business bills can combine the rate on the bill though this may change in the future. Your access charge from Office Phone Shop is £0.05 per minute.

Inbound 084, 087, 09 and 118 numbers

One major change is that charging bands are no longer associated to the prefix. For example ‘0870’ is no longer associated with a national call rate. All 084 and 087 numbers are now banded by their service change ranging from 1 – 13ppm. 084 numbers are capped at 7ppm and 087 numbers are capped at 13ppm. The service charge for a number has been dictated by the original range holder and has no bearing on the previous charge for the number i.e. a 5ppm 0844 number may not remain a 5ppm service charge number. Finally, advertising rules have changed for 084, 087, 09 and 118 numbers, which are now advertised in the format, “Calls will cost you x pence per minute, plus your telephony company’s access charge.”

All of the above changes came into effect on the 1st July 2015. There is a lot to understand, but we are here to help. If you have any questions, please visit or call us on 01892 514687.

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